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You can open a new account online in under 5 minutes. Simply click "Open An Account" in the header, select your desired account type, and follow the guided application process. You'll need a valid ID, Social Security number, and proof of address.
Click "Forgot your Login ID?" on the login page. We'll verify your identity using your registered email or phone number and help you recover access to your account.
Immediately freeze your card through the mobile app or online banking. Then call our 24/7 support line at 1-800-Cathay-BK. We'll cancel the card and issue a replacement, usually arriving within 3-5 business days.
Domestic wire transfers are $15 for incoming and $25 for outgoing. International wires are $15 for incoming and $45 for outgoing. Premium account holders receive 3 free domestic wires per month.
Log in to online banking and navigate to "Account Services" > "Direct Deposit." Download the pre-filled direct deposit form and provide it to your employer's payroll department. You can also find your routing and account numbers there.
Yes, all deposits are FDIC insured up to $250,000 per depositor, per account ownership category. For joint accounts, coverage extends to $500,000. We also offer additional coverage options for larger balances.
Our support team is available 24/7 to assist you with any questions or concerns.
